WHAT YOU WILL DO

• Advise and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Have native verbal and written knowledge of UK English, additional languages would be considered a plus
• Have first experience in the customer care or any other service oriented industry
• Working computer skills required (MS-Office)
• Conscientiousness when dealing with customer-data
• flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office / Mobile office abroad (job and position permitting)
• Language & e-learning courses
• Staff discount
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card & shuttle service
• Individual support on mental health & well-being (e.g. compatibility work and family life)

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.